Support
Refund & Exchange Policy
Our exchange terms and conditions.
Nyeleti Sports prides itself on the premium quality, design and production of our sportswear and apparel. We do not offer refunds on any of our products — we offer an exchange instead.
Exchange conditions
We understand that issues may sometimes arise, so we offer exchanges under the following conditions:
- The item must be unused, unworn and in the same condition in which you received it.
- The item must be in its original packaging with all tags and labels attached.
- Proof of purchase must be provided.
- Exchanges must be requested within 7 days of the purchase date.
How to start an exchange
Contact our customer service team. Once your exchange request is approved, send the item back to us at 78 Forest Drive, Pineslopes, Fourways, Johannesburg, 2191.
Customers are responsible for their own shipping costs when returning an item, and shipping costs are non-refundable.
Damaged or defective items
If you received a damaged or defective item, please contact us immediately with details and a photo of the defect, and we will arrange a replacement at no additional cost.
Custom-designed and personalised items are not eligible for exchange unless they are defective or damaged on receipt.
Still need a hand?
Our team answers order, delivery and exchange queries directly.